Return & Refund Policy

Last updated: September 9, 2026

At Betrikey, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your item, subject to the conditions below.

30-Day Returns

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

• Be in the same condition in which you received it.
• Be unused and unworn.
• Not have been modified, damaged, or altered.
• Include all original parts, accessories, and included items.
• Be returned with its original packaging where reasonably possible.
• Include your order number or other proof of purchase.

Because the Steadfare Trio is an electric trike, customers should carefully inspect the product before use. Final assembly and a pre-ride safety check are required before riding.

To start a return, please contact us at support@betrikey.com before sending anything back.

Once your return request has been reviewed and approved, we will provide the return instructions and the appropriate return shipping information.

Please do not send a product back before receiving return instructions from us. Unauthorized returns may not be accepted.

Return Shipping

If you are returning an item because you changed your mind, ordered the wrong product, or no longer want the product, you may be responsible for the cost of return shipping.

For approved returns, we will provide instructions regarding the return shipment and whether a return shipping label will be provided.

If the product arrives damaged, defective, or materially different from what you ordered, please contact us before arranging a return. We will review the issue and determine the appropriate resolution.

Because the Steadfare Trio is a large electric vehicle, return shipping arrangements may differ from those for smaller products.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If your Steadfare Trio arrives damaged, defective, or you receive the wrong product, contact us at support@betrikey.com as soon as possible.

Please include your order number and photographs or videos showing the product and, when applicable, the shipping box and packaging.

We will review the issue and work with you on an appropriate solution, which may include replacement parts, repair, replacement, or a refund depending on the circumstances.

Do not attempt to repair, modify, or disassemble a damaged electrical component or battery before contacting us.

Battery & Electrical Safety

The Steadfare Trio includes a removable lithium-ion battery. For safety reasons, customers must follow the battery-care, charging, and handling instructions provided with the product.

Use only the supplied charger and charge the battery in a dry, ventilated area.

Do not open, modify, puncture, disassemble, or attempt to repair the battery.

If the battery becomes swollen, damaged, unusually hot, leaks, emits an unusual odor, smokes, or otherwise appears unsafe, discontinue use immediately and contact us for assistance.

Non-Returnable Items

Certain purchases may not be eligible for return, including:

• Products that have been modified or altered after delivery.
• Products damaged through misuse, abuse, accidents, improper assembly, or improper maintenance.
• Products damaged through failure to follow the supplied instructions or safety guidelines.
• Products with missing parts or accessories resulting from customer use or handling.
• Products that have been repaired or disassembled without authorization.
• Gift cards.
• Sale or clearance items, unless otherwise required by applicable law.
• Custom or specially ordered products, unless otherwise agreed or required by law.

This policy does not limit any consumer rights that cannot legally be excluded.

Exchanges

We do not offer direct exchanges.

If you would like a different product, color, or configuration, you may request a return if your purchase qualifies under this policy. Once the return has been approved and processed, you may place a new order for the desired product.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If your refund is approved, we will issue the refund to your original payment method within 10 business days.

Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@betrikey.com.

European Union Right of Withdrawal

If you are located in the European Union, applicable consumer protection laws may provide you with a 14-day right of withdrawal for eligible purchases.

Where applicable, you may cancel your purchase within 14 days of receiving the product without providing a reason, subject to applicable legal exceptions.

Nothing in this policy is intended to limit consumer rights that cannot legally be excluded or waived.

Contact Us

If you have questions about returns, refunds, damaged products, or this policy, please contact us:

Betrikey
Email: support@betrikey.com