Shipping Policy

Last updated: September 9, 2026

At Betrikey, we work to process and deliver your order as quickly and safely as possible. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our online store.

Order Processing

Orders are processed after payment has been successfully received and the order has been confirmed.

Processing times may vary depending on product availability, order volume, destination, and other circumstances.

Estimated processing and delivery times shown on our website are estimates only and are not guaranteed.

If there is a significant delay affecting your order, we will make reasonable efforts to provide an update using the contact information associated with your order.

Shipping Times

Delivery times depend on your shipping destination, carrier availability, and other factors.

Once your order has been shipped, you may receive tracking information when tracking is available.

Please note that tracking information may take some time to become active after your order has been handed to the carrier.

Delivery dates are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, weather, natural disasters, customs processing, holidays, labor disruptions, and other unforeseen events.

Large and Oversized Products

The Steadfare Trio is a large electric trike and may require special handling and delivery arrangements.

Depending on the destination and carrier, delivery may be made through freight, specialized transportation, or another appropriate delivery service.

The carrier may contact you to arrange delivery. Please ensure that someone is available to receive the shipment when required.

Customers are responsible for providing a safe and accessible delivery location.

Shipping Address

Please carefully review your shipping address before completing your purchase.

Betrikey is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address provided by the customer.

If you need to change your shipping address after placing an order, contact us as soon as possible at support@betrikey.com.

We cannot guarantee that an address change can be made after an order has entered processing or has been shipped.

Additional shipping charges may apply when a shipment needs to be redirected or reshipped because of an incorrect address.

Shipping Damage

Please inspect your package and product carefully when it arrives.

If the package appears visibly damaged, please document the condition of the packaging before opening it whenever possible.

If your product arrives damaged, contact us promptly at support@betrikey.com and provide:

• Your order number.
• Photos or videos of the product.
• Photos of the shipping box and packaging.
• A description of the damage.

Do not attempt to ride, operate, repair, or modify an electric trike that appears to have been damaged during shipping until you have contacted us.

We will review the situation and determine the appropriate resolution.

Missing or Delayed Orders

If your order appears to be delayed or tracking information has stopped updating, please contact us at support@betrikey.com.

We will work with the shipping carrier to determine the status of the shipment.

Carrier delays do not automatically qualify an order for cancellation or refund. Any available remedy will be determined in accordance with our applicable policies and consumer protection laws.

Lost or Stolen Packages

Once an order has been delivered to the shipping address provided at checkout, responsibility for the package may pass to the customer, subject to applicable law and the carrier's policies.

If tracking shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, the delivery location, and the shipping carrier.

If you still cannot locate your order, contact us at support@betrikey.com and we will assist where possible.

Customs, Duties, and Taxes

For orders shipped internationally, additional customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country.

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.

Betrikey is not responsible for delays caused by customs authorities or for charges imposed by the destination country.

Delivery Refusal

If you refuse delivery of an order without first contacting us, the shipment may be returned to the sender.

Any refund or reimbursement will be handled in accordance with our Return & Refund Policy and applicable law. Shipping, return shipping, customs, or other costs may be deducted where permitted by law.

Shipping Restrictions

Certain products, including electric vehicles and lithium-ion batteries, may be subject to transportation restrictions and carrier requirements.

As a result, shipping options and delivery times may vary by destination.

We reserve the right to cancel or modify an order if we determine that the requested shipping destination cannot safely or lawfully receive the product.

If this occurs, we will contact you regarding the available options.

Contact Us

If you have questions about shipping, delivery, or your order, please contact us:

Betrikey
Email: support@betrikey.com